> For the complete documentation index, see [llms.txt](https://docs.hivel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hivel.ai/faqs/metrics-and-data-faqs/why-is-data-of-some-members-are-not-visible.md).

# Why is data of some members are not visible?

If you notice missing or combined data for a developer in Hivel, it may be due to one of the following reasons:

1. **Repository Access Issues**: Hivel doesn’t have access to the repository the developer is working on.
2. **User Data Merge Error**: The user may have been mistakenly merged with another user, resulting in combined data.
3. **Duplicate accounts not yet merged**: Some of the users may have duplicate accounts due to logins from local or other systems, which will have to be merged for the data to reflect.
4. **Restricted Account**: The account has restricted permissions, limiting Hivel's access to the data.

### Steps to Resolve the Issue

To address this, either of the following steps need to be done:

* **Reauthorize Hivel Access**: Ensure all required repository permissions are granted during reauthorization.
* **Check for Merged Users**: Review user settings to confirm that no unintended user merge has occurred.

Reach out to us at [<mark style="color:purple;">support@hivel.ai</mark>](mailto:support@hivel.ai) to get this sorted out.

{% content-ref url="/pages/Dp16Ail2s2tNgvdCuUHm" %}
[How to reauthorize Github with a classic token?](/integrations/scm/github/alternate-methods/how-to-reauthorize-github-with-a-classic-token.md)
{% endcontent-ref %}

{% content-ref url="/pages/B3i4PL0CQpDgtI2K183z" %}
[How to re-authorize / re-initiate GitHub integration with account wide access?](/integrations/scm/github/how-to-re-authorize-re-initiate-github-integration-with-account-wide-access.md)
{% endcontent-ref %}

{% content-ref url="/pages/HBpnA0FItXHWrrOhMExz" %}
[BitBucket Integration](/integrations/scm/bitbucket/bitbucket-integration.md)
{% endcontent-ref %}

{% content-ref url="/pages/liBYbL1h8aoUlrxiF4m6" %}
[Gitlab](/integrations/scm/gitlab.md)
{% endcontent-ref %}