> For the complete documentation index, see [llms.txt](https://docs.hivel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hivel.ai/faqs/team-and-user-management-faqs/why-do-i-see-no-existing-user-found-message-while-login.md).

# Why do I see "No existing user found" message while login

<figure><img src="/files/YoVc1Ivp48eHzalDitWg" alt="" width="257"><figcaption></figcaption></figure>

If this is your first time logging into Hivel, you may encounter a message prompting you to complete the setup. To proceed, follow these steps:

1. **Check your email for an invitation**:
   * Look for an invite email from your Hivel admin in your inbox.
   * Accept the invitation to activate your account.
2. **No invite? No problem**:
   * Click on **"Get Started"** on the login screen.
   * Sign up using your organization credentials.
   * Once registered, you should be able to log in without issues.

<figure><img src="/files/McnlbbqvHWFXNDBlF98x" alt="" width="234"><figcaption></figcaption></figure>

If you run into any trouble, feel free to contact us at **<support@hivel.ai>** for assistance.