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PagerDuty

Integrating PagerDuty with Hivel brings your PagerDuty incidents and services into view, giving you visibility into incident response times and resolution patterns alongside your other engineering metrics.

What You'll Need

  • PagerDuty Domain: the subdomain of your PagerDuty account, visible in your browser's address bar while signed in (e.g. hivel.pagerduty.com)

  • API Token: a PagerDuty API key with read-only access (generated in Step 1)

How to Integrate PagerDuty with Hivel

Step 1: Generate a Read-Only API Key in PagerDuty

Application: PagerDuty

  1. Log in to your PagerDuty account (https://<your-domain>.pagerduty.com).

  2. Go to Integrations in the top navbar.

  1. Select API Access Keys.

  1. Click Create New API Key.

  1. Enter a description (preferably "hivel-integration-prod").

  1. Check Read-only API Key. (Hivel only needs read access to your incidents and services.)

  2. Click Create Key.

  3. Copy the generated API key and save it securely. This key displays only once—if lost, delete it from PagerDuty and create a new one.

  4. Note your PagerDuty domain from the address bar; you'll need it for Step 2.

Step 2: Connect PagerDuty to Hivel

Application: Hivel Platform

  1. Log in to Hivel.

  2. Go to Settings and select Integrations.

  3. Navigate to the CI/CD tab.

  4. Find the PagerDuty card and click Connect.

  5. Fill in the required details:

  • PagerDuty Domain: your PagerDuty subdomain from Step 1, (e.g. hivel.pagerduty.com).

  • API Token: the key from Step 1.

  1. Check the "Please verify you are an Admin to proceed" checkbox.

  2. Click Integrate PagerDuty.

You've successfully connected PagerDuty to Hivel.

Step 3: Map PagerDuty Services to Teams

Application: Hivel Platform

Map each PagerDuty service to the Hivel team it covers, so incidents link to the correct team.

  1. Go to Settings.

  2. Select Configuration.

  3. Under Organization, open the Incident Configuration tab.

  4. Map each PagerDuty service to it's corresponding team and click Save.

Services appear once PagerDuty syncs. If an expected service isn't listed yet, check back shortly.

For further assistance, contact the Hivel support team at support@hivel.ai.

Next: Connect additional tools in Integrations.

PreviousOn-Premises
NextIAM/ SSO

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