> For the complete documentation index, see [llms.txt](https://docs.hivel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hivel.ai/self-managed-hivel-deployment/virtual-private-cloud/azure/hivel-on-premises-deployment-guide-azure/support-and-summary.md).

# Support and Summary

On-Prem Deployment Guide (Azure)

## Support

1. Before contacting Hivel support, collect:

* Output of `./deploy.sh --status` and `./deploy.sh --health` from the **VM**
* `docker logs <service-name>` for the affected service(s) - full output, not truncated
* `docker ps -a` from the VM
* Your config/.env file with all passwords/keys redacted
* VM OS version (lsb\_release -a) and Docker/Docker Compose/Azure CLI/AWS CLI versions (see the Verify Prerequisites Before Starting commands)
* The exact timestamp the issue started, and any recent change (upgrade, config edit, VM reboot, Azure PostgreSQL restore)
* Contact: <support@hivel.ai> (or your named Hivel contact)

**For issues or questions, also:**

2. Check the Troubleshooting section above.
3. Review service logs: `./deploy.sh --logs`
4. Check service health: `./deploy.sh --health`

## Summary

This guide covers the complete deployment process for Hivel on-premises:

1. **Infrastructure Setup:** VM and Azure Database for PostgreSQL provisioning
2. **AWS Configuration:** AWS CLI and ECR access setup (Hivel's registry remains on AWS regardless of your Azure deployment)
3. **Database Setup:** Database configuration and database creation
4. **Project Setup:** Download from AWS S3, license files, environment configuration
5. **Migration:** Flyway database migration
6. **Deployment:** Two methods (deploy.sh and docker-compose)
7. **Log Rotation:** Automatic log management
8. **Verification:** Health checks and access
9. **Application Setup and Tool Integration** - Set up the Hivel account and integrated required tools.
10. **Operations:** Backup/restore, upgrade/rollback, uninstall, and security practices for ongoing operation

## Remember:

* Always run migration before deploying services
* Configure AWS CLI and ECR access before deployment, even though your infrastructure runs on Azure
* Download the hivel-onprem package from Hivel's AWS S3 bucket
* **Use admin credentials for migration, then switch to the application user for services**

### **Credential Management:**

* **Phase 1 (Migration):** Use PostgreSQL server admin credentials in the .env file
  * If credentials are stored in Azure Key Vault, retrieve admin credentials from Key Vault
  * Flyway needs admin privileges to create schemas, tables, and users
* **Phase 2 (Services):** After migration, update .env to use \<user>
  * Default password: \<password> (can be customized)
  * If password is customized, ensure it matches in both migration config and .env
* **Security Best Practice:** Never use admin credentials for running services

### **Package Distribution:**

* The hivel-onprem package is distributed via Hivel's AWS S3 bucket, regardless of your Azure deployment
* You will receive the S3 bucket path or a pre-signed download URL from Hivel support
* Download and extract the package on the VM before deployment

### **Default Application Credentials:**

* Username: \<user>
* Password: \<password> (default, can be customized)
* These are created by flyway-migration and should be used for all Hivel services

Good luck with your deployment!

**Next step:** Go to the [**Application Setup Guide: User Sign-up and Integration**](/self-managed-hivel-deployment/virtual-private-cloud/azure/hivel-on-premises-deployment-guide-azure/application-setup-guide-user-sign-up-and-integration.md) to create your admin account and connect the required integrations.

If you've already signed up, go directly to the [**Integrations**](/integrations.md) page to continue connecting additional tools.

if you need HTTPS on the UI without provisioning an Azure Load Balancer,

see DNS Setup.

\ <br>

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