# How to Use Hivel Support

At Hivel, we are committed to providing our customers with the best possible experience, and we are thrilled to introduce **Hivel Support** designed to make your interactions with us even easier and more efficient.

You can now:

1. **Access Our Knowledge Base Anytime**

   Find helpful articles, guides, and answers to common questions through our easy-to-navigate Knowledge Base. Whether you're looking for troubleshooting tips, how-to guides, or product updates, everything is just a few clicks away.
2. **Contact Us for Any Questions or Concerns**

   Have a question or need assistance? Our team is ready to help. You can reach out to us directly and we’ll ensure all your concerns are addressed quickly.

### Getting Started

To get started, simply **access the support widget** from within the platform.

Go to your home page and click on the bubble in the bottom right corner of your screen.

<figure><img src="/files/18g9PzHCXi39UsFVWAZd" alt="" width="91"><figcaption></figcaption></figure>

A window will open up, as shown below

<figure><img src="/files/ZjLlh0GFPjB7igXx50ep" alt="" width="375"><figcaption></figcaption></figure>

You can type your question to access relevant information or view our Knowledge Base here.

Click on **“Raise a Ticket”**, fill in the required details, attach screenshots of the issue, and click **Submit**.

Our support team will review your request and get back to you as soon as possible.

{% hint style="info" %}
***Note**: If the support widget doesn't load automatically, try refreshing the page or logging back into your account.*
{% endhint %}

**Visit our customer Portal to view open tickets -** [support.hivel.ai](https://support.hivel.ai/)

Here you can view different tickets raised and their statuses, access our support widget, and browse our knowledge base. See the screenshot below:

<figure><img src="/files/VqfkNqFULuALnQegxTcH" alt="" width="563"><figcaption></figcaption></figure>

### **Using Slack to Raise Tickets**

We'll configure an extension in the Slack channel you share with Hivel.

You can also **raise a ticket or ask a question using Slack**.

To do so, simply:

1. Type your issue or query in the chat and tag **@Hivel Support**.
2. Monitor your slack channel for responses from Hivel.

Sample attached below:

<figure><img src="/files/CnfbLpJg8DV6ViCFSIYc" alt="" width="375"><figcaption></figcaption></figure>

### **Using Microsoft Teams to Raise Tickets**

We'll configure an extension in the Microsoft Teams channel you share with Hivel.

You can raise a ticket or ask a question using Teams.

To do so, simply:

1. Type your issue/ query in the chat and **react to your query with a 🎫 (ticket emoji)**
2. Monitor your Teams Channel for responses from Hivel.

Sample attached below:

<figure><img src="/files/g0SUUAX7okmCls8UPN2I" alt="" width="375"><figcaption></figcaption></figure>

***Please reach out to us if you have any questions.***


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.hivel.ai/hivel-support/how-to-use-hivel-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.