How to Use Hivel Support

Hivel Support allows users a more seamless Customer Experience.

At Hivel, we are committed to providing our customers with the best possible experience, and we are thrilled to introduce Hivel Support designed to make your interactions with us even easier and more efficient.

You can now:

1. Access Our Knowledge Base Anytime

   Find helpful articles, guides, and answers to common questions through our easy-to-navigate Knowledge Base. Whether you're looking for troubleshooting tips, how-to guides, or product updates, everything is just a few clicks away.

2. Contact Us for Any Questions or Concerns

   Have a question or need assistance? Our team is ready to help. You can reach out to us directly and we’ll ensure all your concerns are addressed quickly.

Getting Started

To get started, simply access the support widget from within the platform.

Go to your home page and click on the bubble in the bottom right corner of your screen.

A window will open up, as shown below.

You can type your question to access relevant information or view our Knowledge Base here.

Note: If the support widget doesn't load automatically, try refreshing the page or logging back into your account.

It's that simple to find the information you need!

Using Slack to Raise Tickets

We'll configure an extension in the Slack channel you share with Hivel.

You can also raise a ticket or ask a question using Slack.

To do so, simply:

1. Type your issue or query in the chat and tag @Hivel Support.

2. Monitor your slack channel for responses from Hivel.

Sample attached below:

Using Microsoft Teams to Raise Tickets

We'll configure an extension in the Microsoft Teams channel you share with Hivel.

You can raise a ticket or ask a question using Teams.

To do so, simply:

1. Type your issue/ query in the chat and react to your query with a 🎫 (ticket emoji)

2. Monitor your Teams Channel for responses from Hivel.

Sample attached below:

To view open tickets, please visit support.hivel.ai.

Here you can view different issues, access our support widget, and browse our knowledge base. See the screenshot below:

Please reach out to us if you have any questions.