> For the complete documentation index, see [llms.txt](https://docs.hivel.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hivel.ai/hivel-support/how-to-use-hivel-support.md).

# How to Use Hivel Support

Hivel Support allows users a more seamless Customer Experience.

At Hivel, we are committed to providing our customers with the best possible experience, and we are thrilled to introduce **Hivel Support** designed to make your interactions with us even easier and more efficient.

You can now:

1. **Access Our Knowledge Base Anytime**

   Find helpful articles, guides, and answers to common questions through our easy-to-navigate Knowledge Base. Whether you're looking for troubleshooting tips, how-to guides, or product updates, everything is just a few clicks away.
2. **Contact Us for Any Questions or Concerns**

   Have a question or need assistance? Our team is ready to help. You can reach out to us directly and we’ll ensure all your concerns are addressed quickly.

### Getting Started

To get started, simply **access the support widget** from within the platform.

Go to your home page and click on the bubble in the bottom right corner of your screen.

<figure><img src="https://3057781534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5KAIOUWph0JLSgQqbzyT%2Fuploads%2FiyEHdTB4yywT9gt8BIEw%2Fimage.png?alt=media&amp;token=6054f437-6b85-422b-a685-82ad6ea106fc" alt="" width="91"><figcaption></figcaption></figure>

A window will open up, as shown below

<figure><img src="https://3057781534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5KAIOUWph0JLSgQqbzyT%2Fuploads%2FimoWdtKBGXamibeXbeD0%2Fimage.png?alt=media&amp;token=05a8226c-376f-43a1-a195-08ea2b02f710" alt="" width="375"><figcaption></figcaption></figure>

You can type your question to access relevant information or view our Knowledge Base here.

Click on **“Raise a Ticket”**, fill in the required details, attach screenshots of the issue, and click **Submit**.

Our support team will review your request and get back to you as soon as possible.

{% hint style="info" %}
***Note**: If the support widget doesn't load automatically, try refreshing the page or logging back into your account.*
{% endhint %}

**Visit our customer Portal to view open tickets -** [support.hivel.ai](https://support.hivel.ai/)

Here you can view different tickets raised and their statuses, access our support widget, and browse our knowledge base. See the screenshot below:

<figure><img src="https://3057781534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5KAIOUWph0JLSgQqbzyT%2Fuploads%2FQY67SyRJA7aB6mrokPwC%2Fimagsdsdase.png?alt=media&amp;token=3a9785d3-9c4b-4d23-bfbd-e51127040f56" alt="" width="563"><figcaption></figcaption></figure>

### **Using Slack to Raise Tickets**

We'll configure an extension in the Slack channel you share with Hivel.

You can also **raise a ticket or ask a question using Slack**.

To do so, simply:

1. Type your issue or query in the chat and tag **@Hivel Support**.
2. Monitor your slack channel for responses from Hivel.

Sample attached below:

<figure><img src="https://3057781534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5KAIOUWph0JLSgQqbzyT%2Fuploads%2FPA6WMNsfSy51xTLtehos%2Fimage.png?alt=media&amp;token=250dfb0f-14b4-46b2-bea1-658a3c6fd568" alt="" width="375"><figcaption></figcaption></figure>

### **Using Microsoft Teams to Raise Tickets**

We'll configure an extension in the Microsoft Teams channel you share with Hivel.

You can raise a ticket or ask a question using Teams.

To do so, simply:

1. Type your issue/ query in the chat and **react to your query with a 🎫 (ticket emoji)**
2. Monitor your Teams Channel for responses from Hivel.

Sample attached below:

<figure><img src="https://3057781534-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5KAIOUWph0JLSgQqbzyT%2Fuploads%2FstxA6YIoWashKwCRG8Ai%2Fimage.png?alt=media&amp;token=a2a33456-617c-46b7-9916-d6dfee77867b" alt="" width="375"><figcaption></figcaption></figure>

***Please reach out to us if you have any questions.***