Why is data of some members are not visible?

If you notice missing or combined data for a developer in Hivel, it may be due to one of the following reasons:

  1. Repository Access Issues: Hivel doesn’t have access to the repository the developer is working on.

  2. User Data Merge Error: The user may have been mistakenly merged with another user, resulting in combined data.

  3. Duplicate accounts not yet merged: Some of the users may have duplicate accounts due to logins from local or other systems, which will have to be merged for the data to reflect.

  4. Restricted Account: The account has restricted permissions, limiting Hivel's access to the data.

Steps to Resolve the Issue

To address this, either of the following steps need to be done:

  • Reauthorize Hivel Access: Ensure all required repository permissions are granted during reauthorization.

  • Check for Merged Users: Review user settings to confirm that no unintended user merge has occurred.

Reach out to us at support@hivel.ai to get this sorted out.

How to reauthorize Github with a service account?How to re-initiate GitHub integration with HivelBitBucketGitlab
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